Q: How do I cancel my booking?

To cancel a booking:\n\n1. Go to **Reservation Desk** (My Trips)\n2. Find the booking you want to cancel\n3. Click on it to view details\n4. Click **Request Cancellation**\n\nOur team will review and process the request through TBO. Cancellation policies vary by provider.

Q: I need to speak to someone

You can reach GoRASA support through:\n\n📞 **Phone:** +91 95285 00383\n📧 **Email:** rasatravelindia@gmail.com\n💬 **WhatsApp:** Click the WhatsApp icon to chat with us directly\n\nOur team is available 24/7 for premium travelers.

Question 1

How do I book a hotel on GoRASA?

Accepted Answer

Navigate to the Hotels page, enter your destination, dates, and room details, then click Search. Browse results, select a room, and complete the booking by signing in and paying.

Question 2

Can I book round-trip flights?

Accepted Answer

Yes. On the Flights page, select 'Return' as your trip type, enter origin, destination, departure and return dates, then search. You can select outbound and inbound flights separately.

Question 3

What is the cancellation policy?

Accepted Answer

Cancellation policies vary by hotel and fare type. Refundable bookings can be cancelled for a fee; non-refundable bookings cannot. Check the room or fare details before booking.

Question 4

How do I contact support?

Accepted Answer

Visit the Support page to chat with our AI concierge, create a support ticket, or reach us via WhatsApp. You can also email rasatravelindia@gmail.com.

Question 5

Do you offer holiday packages?

Accepted Answer

Yes. GoRASA offers curated holiday packages to destinations across India and internationally. Visit the Holidays page to explore packages by category.

Question 6

Is my payment information secure?

Accepted Answer

Yes. GoRASA uses industry-standard encryption and secure payment gateways. We never store your full card details on our servers.

Question 7

Can I book for a large group?

Accepted Answer

For groups requiring more than 9 rooms or 10 passengers, please contact our concierge through the Support page for special rates and arrangements.

Question 8

What currencies are supported?

Accepted Answer

GoRASA supports multiple currencies including INR, USD, AED, EUR, GBP, and more. The currency is automatically detected based on your nationality.

Question 9

How do I cancel my booking?

Accepted Answer

To cancel a booking:

1. Go to **Reservation Desk** (My Trips)
2. Find the booking you want to cancel
3. Click on it to view details
4. Click **Request Cancellation**

Our team will review and process the request through TBO. Cancellation policies vary by provider.

Question 10

I need to speak to someone

Accepted Answer

You can reach GoRASA support through:

📞 **Phone:** +91 95285 00383
📧 **Email:** rasatravelindia@gmail.com
💬 **WhatsApp:** Click the WhatsApp icon to chat with us directly

Our team is available 24/7 for premium travelers.

Question 11

How do I search for hotels?

Accepted Answer

To search for hotels:

1. Click **Hotels** in the navigation bar
2. Select your destination
3. Choose check-in and check-out dates
4. Filter by brand (Premium, Budget/OYO, or Global)
5. Click **Search Hotels**
6. Browse results with photos, ratings, and prices

All hotels include a 22% markup. Prices adjust automatically based on your stay duration.

Question 12

How do I book a flight?

Accepted Answer

To book a flight on GoRASA:

1. Click **Flights** in the navigation bar
2. Select your origin and destination cities
3. Choose your travel date
4. Click **Search Flights**
5. Browse results and click on a flight to see details
6. Click **Book Now** to proceed

We currently show Indigo and Air India flights. TBO integration for real-time pricing is coming soon!

Question 13

How do loyalty points work?

Accepted Answer

GoRASA Loyalty Program:

🥉 **Silver** — 0-999 points
🥈 **Gold** — 1,000-4,999 points
🥇 **Platinum** — 5,000+ points

**How to earn:**
• Book flights/hotels → earn 1 point per ₹100
• Refer friends → earn 500 points per referral
• Birthday bonus → 500 points

**Redeem points** for lounge access, meal upgrades, and more in your Profile & Loyalty tab.

Question 14

General help

Accepted Answer

I'm the GoRASA AI Concierge! I can help you with:

• **Flight booking** — search and book flights
• **Hotel search** — find luxury stays
• **Holiday packages** — curated experiences
• **Loyalty program** — earn and redeem points
• **Corporate travel** — business travel management
• **Booking support** — cancellations, changes

What would you like to know?

Question 15

Tell me about corporate travel

Accepted Answer

GoRASA Corporate Travel:

• **Direct booking** for approved companies
• **Corporate wallet** with pre-loaded balance
• **Negotiated rates** on flights and hotels
• **Dedicated account manager**
• **Expense management** dashboard

To get started, your company admin needs to register and get approved. Contact us at rasatravelindia@gmail.com for corporate accounts.

Frequently Asked Questions